Frequently Asked Questions

Taxology is India's trusted online tax filing platform that helps individuals, salaried professionals, businesses, and NRIs file their income tax returns easily. We combine smart technology with expert CA assistance to ensure accurate, hassle-free filing.

Anyone with a PAN card and taxable income in India can use Taxology. This includes salaried employees, freelancers, business owners, professionals, and NRIs with Indian income. We support ITR-1, ITR-2, ITR-3, and ITR-4 forms.

While the Income Tax portal allows self-filing, Taxology provides a guided experience with auto-fill from Form 16/26AS, old vs new regime comparison, deduction optimization, error checks, and expert CA review — all in one place. We also handle post-filing support like refund tracking and notice resolution.

Taxology is a registered tax return preparatory (TRP) service. All returns are filed directly with the Income Tax Department through authorized channels. Our CAs are ICAI-registered professionals.

For salaried individuals, you typically need: Form 16 from your employer, Form 26AS/AIS from the IT portal, bank statements showing interest income, investment proofs for deductions (80C, 80D, etc.), home loan interest certificate (if applicable), and your PAN and Aadhaar details.

The due date for filing ITR for AY 2026-27 (FY 2025-26) is July 31, 2026 for individuals and non-audit cases. For businesses requiring audit, the deadline is October 31, 2026. Belated returns can be filed until December 31, 2026 with a late fee.

ITR-1 (Sahaj): Salaried individuals with income up to Rs 50 lakh. ITR-2: Individuals with capital gains, multiple house properties, or foreign income. ITR-3: Individuals with business/professional income. ITR-4 (Sugam): Individuals opting for presumptive taxation. Our platform automatically recommends the right form based on your income details.

DIY filing takes 10-15 minutes if you have all documents ready. CA-assisted filing typically takes 24-48 hours after you upload your documents. During peak season (June-July), it may take up to 72 hours for CA-assisted filing.

No, absolutely not. The price you see on our pricing page is the final price. There are no hidden charges, processing fees, or surprise add-ons. Government fees (if any) for e-filing are included in all plans.

Yes, we offer a full refund within 7 days of purchase, provided your ITR has not been submitted to the Income Tax Department. Once the return is filed, refunds are not applicable as the service has been delivered.

Yes! We offer family packs where you can file for up to 4 family members at a discounted rate. Contact our support team or check the pricing page for current family pack offers.

Absolutely. We use 256-bit SSL encryption for all data transmission, and your documents are stored on encrypted AWS servers in India. We are ISO 27001 certified and comply with all data protection regulations. Your data is never shared with third parties.

Only your assigned CA (in CA-assisted plans) and our core security team have access to your documents. All access is logged and audited. You can delete your documents from our platform at any time after filing.

PAN and Aadhaar numbers are encrypted at rest and in transit. We follow RBI and UIDAI guidelines for handling sensitive identity information. Our systems are regularly audited by third-party security firms.